Support

How can we help?

Choose a product or contact us directly. Include your device, app version, and a short description of what happened.

Email support

AcuTune

A responsive instrument tuner with real-time pitch detection, harmonic modes, and a Wear OS companion.

Contact AcuTune support ↗

AcuBeat

A flexible metronome with AI tempo analysis, custom meters, subdivisions, setlists, and wearable controls.

Contact AcuBeat support ↗

AcuVideo

Turn finished footage into vertical clips with guided reframing, Shorts templates, and batch production.

Contact AcuVideo support ↗

Before you write

Quick answers

What should I include in a support request?

Your product name, device and OS version, app version, and the steps that caused the issue. Do not attach private audio or video unless our support team requests it.

How do I restore a mobile purchase?

Open the product’s purchase screen and choose Restore Purchases while signed in with the same Apple Account or Google Account used for the original purchase.

How do I make a privacy request?

Email support@gndsoft.com with “Privacy request” in the subject and name the Acu product involved.